Shipping policy

At SportHeavenClub, we work hard to ensure your order arrives quickly, safely, and exactly as expected. Please review our shipping guidelines below.

Processing Time

All orders are processed within 1–2 business days.
Orders placed on weekends or holidays will be processed on the next business day.

Shipping Times

Shipping times vary based on your location and the shipping method selected at checkout:

• Standard Shipping: 3–7 business days

• Expedited Shipping: 2–3 business days

• Priority Shipping: 1–2 business days

Please note: Delivery times may vary during peak seasons or due to carrier delays.

Order Tracking

Once your order is shipped, you’ll receive a confirmation email with a tracking number, allowing you to monitor your package every step of the way.

Shipping Rates

Shipping costs are calculated at checkout based on your location and the weight of your order.
We occasionally offer free shipping promotions, so be sure to check our announcements.

Incorrect Address

Please ensure your shipping address is correct.
If you enter an incorrect address, contact us within 24 hours. After an order ships, we cannot make changes.

Lost or Delayed Packages

If your order is delayed or missing, contact our support team. We will work with the carrier to resolve the issue.
We are not responsible for delays caused by the carrier, weather, or customs.

International Shipping (Optional)

If you offer it:
We ship to select international destinations. Delivery times vary by country and may take 7–21 business days.
Customs fees or duties are the customer’s responsibility.

Damaged Items

If your package arrives damaged, please contact us within 48 hours with photos, and we’ll assist you with a replacement.